FAQs

1. How can I contact you?

You can reach us via email at cerra.global@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers who prioritize quality and sustainability. Shipping locations may vary depending on the specific item, but we ensure that all products meet our high standards.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. You can request a refund within 30 days of receiving your item, provided it is in its original condition, unworn or unused, with tags, and in its original packaging. 

4. What is the process for returning an item?

To initiate a return, please contact us at cerra.global@gmail.com. Ensure that you have your receipt or proof of purchase ready. Items sent back without prior authorization will not be accepted.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

6. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

8. Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier's website.

10. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more detailed information.